Effective Date: 2025

1. Introduction

On Time Glass ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ontimeglass.ca (the “Site”) and when you interact with our services.

We comply with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

By using our Site, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

A. Personal Information You Provide

When you contact us, request a quote, or use our services, you may provide:

• Name

• Email address

• Phone number

• Mailing address

• Service details or project information

B. Automatically Collected Information

When you visit our Site, we may collect:

• IP address

• Browser type and version

• Device type and operating system

• Pages viewed and time spent on the Site

• Referring website or search engine

• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information to:

• Provide and improve our products and services

• Respond to inquiries and requests

• Send estimates, invoices, or service updates

• Maintain website security and functionality

• Conduct analytics to improve the Site experience

• Comply with legal and regulatory requirements

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Improve user experience

• Analyze site traffic

• Remember your preferences

You can adjust your browser settings to refuse cookies, but some features of our Site may not function properly without them.

5. Sharing Your Information

We do not sell or rent your personal information. We may share it only:

• With service providers who assist in operating our business (e.g., web hosting, email services)

• When required by law or legal process

• To protect our rights, safety, or property

6. Data Storage and Security

We store personal information in Canada (and/or with trusted service providers). We use appropriate technical and organizational safeguards to protect your information from unauthorized access, disclosure, or misuse.

However, no method of transmission over the internet is completely secure.

7. Your Rights

Under PIPEDA, you have the right to:

• Access the personal information we hold about you

• Request corrections to inaccurate information

• Withdraw consent (subject to legal and contractual restrictions)

• File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

9. Retention of Personal Information

We retain personal information only as long as necessary for the purposes described in this policy, or as required by law.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The revised policy will be posted on our Site with an updated “Effective Date.”

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, you can contact us:

On Time Glass

Website: www.ontimeglass.ca

Email: info@ontimeglass.ca

Phone: 6048088463